Orders + Payments


Orders placed before 2 PM PST Monday - Friday are processed the same business day. Orders placed after 2 PM PST, on a weekend, or holiday will be processed the following business day.

If you need to change or cancel your order, please email orders@shopwillow.com immediately. We generally process orders within 24 hours, and once our warehouse has processed your order, we will be unable to make any changes.

You will receive updates via email when your order is placed, shipped, and delivered. If you’re wondering about the status of your order, check your shipping confirmation email for the tracking number, or email us at orders@shopwillow.com (please include your order number!)


All prices are listed in USD.

We accept Visa, Mastercard, American Express, Discover, ShopPay, Apple Pay, and PayPal.

We do not store your credit card information.

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the total merchandise value. The tax amount will be shown on the review page before you submit your order as well as on the summary page that you see once the order is complete.

Please note: international orders are shipped with duties and taxes unpaid. Customs and import duties, fees, and taxes are the customer’s responsibility.

Store Credits

Store credits are issued as a discount code for the credit amount. Store credit discount codes are unique to you and only valid when checking out using your email address. They cannot be combined with other discount codes, applied to previous purchases, or transferred. They do not expire.

Price Adjustments

Price adjustments will be honored within 5 days of the original purchase date and will processed as a partial refund to the original form of payment. To inquire about a price adjustment, please email orders@shopwillow.com and include your order number.

Promotional Offers

All promotional offers and discount codes are valid on shopwillow.com only for the specified time, and may not be applied to previous purchases, redeemed for cash, or combined with other offers. Certain exclusions may apply. We reserve the right to modify promotional offers at any time without notice.

Sale items purchased using a promo code and items marked “Final Sale” are final sale and may not be returned or exchanged.

For questions regarding promo code redemption, email orders@shopwillow.com